Privacy Policy & Cookies Management

Last updated:21/02/2025 

The siteLelabPlusattaches great importance to the protection of your privacy and the respect of your personal data. This privacy policy aims to inform you in a clear and transparent manner about how we collect, use and protect your personal data as well as our use of cookies.

1. Collection and processing of personal data

1.1 Data collected

We may collect different categories of personal data when you use our site, including:

• Identification data: name, first name, email address, telephone number.
• Login details: IP address, browser type, operating system.
• Transaction Data: if you make a purchase or request a quote.
• Data collected via forms: contact request, newsletter subscription.

We collect this data only when you provide it to us voluntarily or through cookies and similar technologies.

1.2 Purposes of processing

Your personal data is collected and processed for the following purposes:

• Management and improvement of the website and user experience.
• Response to contact requests and questions sent via forms.
• Sending information and newsletters when you have consented to this.
• Analysis of site traffic and usage statistics.
• Order and customer relationship management.

1.3 Legal basis for processing

We process your personal data on the following legal bases:

• Your consent: when you agree to provide us with your information (e.g. subscribing to a newsletter).
• Execution of a contract: to manage your orders and service requests.
• Our legitimate interest: to improve our site and ensure data security.
• Compliance with a legal obligation: particularly in matters of invoicing and accounting.

2. Data retention period

We retain your personal data only for the period necessary for the purposes mentioned above, unless otherwise required by law. For example:

• Contact details are retainedup to 3 years after the last exchange.
• Transactional data is retainedfor 5 years for accounting reasons.
• Cookies are storedup to 13 months after they are deposited on your device.

3. Your rights over your personal data

In accordance with theGeneral Data Protection Regulation (GDPR – EU 2016/679), you have the following rights:

• Right of access: obtain the personal data we hold about you.
• Right of rectification: correct inaccurate or incomplete information.
• Right to erasure: request the deletion of your data under certain conditions.
• Right of limitation: restrict the processing of your data in certain cases.
• Right to object: object to the use of your data, particularly for direct marketing.
• Right to portability: retrieve your data in a structured and readable format.

To exercise these rights, you can contact us at the following address:
📩 Orders: [contact@lelabplus.com]

We undertake to process your request within30 daysfrom receipt of your complete application.

4. Use of cookies

4.1 What is a cookie?

A cookie is a small text file stored on your device (computer, smartphone, tablet) when you browse our site. It allows us to collect information about your browsing in order to improve your experience and offer adapted content.

4.2 Types of cookies used

We use several types of cookies:

• Essential cookies(mandatory): necessary for the proper functioning of the site (e.g.: session management).
• Analytical cookies: help us understand how visitors use our site and improve its usability (eg: Google Analytics).
• Marketing and advertising cookies: used to personalize offers and measure the effectiveness of advertising campaigns.
• Social media cookies: facilitate the sharing of content on social platforms (eg: Facebook, Instagram, LinkedIn).

4.3 Cookie management

When you first visit our site, a banner informs you of the use of cookies and invites you to accept or refuse them according to your preferences.

You canchange your preferences at any timevia our integrated cookie manager or directly from your browser settings:

🔹 Google Chrome : Settings > Privacy and security > Cookies and other site data
🔹 Mozilla Firefox : Preferences > Privacy & Security > Cookies & Site Data
🔹 Safari : Preferences > Privacy > Manage cookies
🔹 Microsoft Edge : Settings > Privacy, Search & Services

5. Data security

We are implementingstrict technical and organizational measuresto protect your data from unauthorized access, loss, alteration or disclosure.

Our servers are secure and we use encryption technologies and advanced protection protocols.

6. Contact

For any questions regarding this privacy policy or the exercise of your rights, you can contact us at:

Address : LeLabPlus – Building G2, 26 rue Robert Witchitz, 94200 Ivry-sur-Seine
Orders: contact@lelabplus.com

If you consider that the processing of your personal data infringes your rights, you have the possibility to lodge a complaint with the data protection authority of your country (CNIL in France, DIFC Data Protection in the Emirates, etc.).

We reserve the right to modify this policy at any time. Any changes will be posted on this page with a mention of the date of update.

Effective Date: [Insert date]